Privacy Policy
Brown's Roofing & Exteriors takes the security and privacy of your personal information extremely seriously. We will not trade, sell, or rent your personally identifiable information to any outside organization or individual. This Privacy Policy describes the type of personal information we may collect, why we collect it, how we use it, when we may share it, and how you can control it.
By visiting our website or using our services, you are acknowledging and accepting this Privacy Policy. If you do not agree with its terms, please do not use our website or services. We may revise this policy from time to time; the date of the last revision is available at the bottom of this page. Your continued use of our services after changes have been posted constitutes acceptance of those changes.
Any questions about this Privacy Policy can be directed to our Privacy Officer at (780) 222-2092.
1. Our Commitment to Privacy
Protecting privacy is important to our organization and our employees play an important role in protecting personal information. Our employees are required to adhere to this policy and take all reasonable steps to ensure that personal information is protected from unauthorized access.
We do not sell, barter, deliver, or rent your personal information to any organization or individual outside of Brown's Roofing & Exteriors, except as described in this policy.
2. Collection of Personal Information
We collect personal information that you voluntarily provide to us, either through our website, by phone, or in person. We only collect information necessary to provide the services you have requested.
2a. Information We May Collect
When you create an account, place an order, fill out a form, or engage with our customer service team, we may collect some or all of the following:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Credit card information and expiration date
We only collect personal information directly from you unless we have your consent to collect it from another source, or are required or permitted by law to do so.
Providing your email address constitutes consent to our sending you electronic communications which would otherwise be prohibited under Canada's Anti-Spam Law (CASL). If you connect with us on social media such as Facebook or Twitter, your doing so is also considered consent to our reciprocating.
3. Use of Personal Information
We use the personal information we collect for the following purposes:
- To process and fulfill your orders, bookings, or service requests
- To send order and shipping confirmations
- To add you to our mailing list and send you relevant communications
- To inform you of proprietary events, new products, special offers, and new site features
- To confirm your appointments and forward document consents as required
- To ensure proper communication with phone and in-house clients
- To provide customer service
- To personalize your experience on our website
- To improve our website to better serve you
- To ask for ratings and reviews of services or products
If we need to use your personal information for any purpose beyond those listed above, we will contact you and obtain your consent prior to that use.
4. Anonymous & Non-Personal Information
During your use of our website, we may collect certain information that does not identify you personally ("Anonymous Information"). This is typically gathered through standard web server traffic logs and includes:
- IP address and Internet Service Provider domain
- Browser type and operating system
- Date and time of your visit
- Pages and URLs visited on our website
This information is used to analyze and improve our website and to deliver a better online experience. It does not record personal information about individuals. We use non-personal information for statistical analysis, and to support advertising and marketing.
5. Cookies
Like many websites, we use "cookies" — small files stored on your computer's hard drive by your browser. Cookies help us:
- Recognize returning visitors and tailor content to your preferences
- Remember items in your shopping cart even if you leave the site
- Understand your preferences based on previous or current site activity
- Compile aggregate data about site traffic and interactions
We do not use or install spyware on your computer, nor do we use spyware to recover information from your computer.
You can choose to have your browser warn you each time a cookie is sent, or you can turn off all cookies through your browser settings. If you turn cookies off, some features of the website may not function properly.
We may use trusted third-party services that track this information on our behalf. You may also occasionally receive cookies from companies marketing on our behalf; we do not manage these cookies and they are not subject to our Cookie policy.
6. Third-Party Services & Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, with the exception of website hosting partners and other parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.
We may also release information where its release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of our business or others.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6a. Third-Party Marketing & Advertising Tools
We have implemented the following:
- Google AdWords and Facebook Remarketing
- Google Analytics Demographics and Interests Reporting
- AdRoll marketing automation
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Our website uses Google AdWords and AdRoll remarketing services to advertise on third party websites — including Google — to previous visitors to our website. This includes advertisements on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve advertisements based on a visitor's past visit to our website. Any data logged will be used in accordance with our privacy policy, and Google, AdRoll's privacy policy, and Facebook's privacy policy.
Opting-Out
We respect your right to privacy and your decision to choose whether or not to share your information. You may opt-out of Google's use of cookies by visiting Google's Ads Settings or Network Advertising Initiative opt-out page. There are third-party opt-out tools available to help you such as Digital Advertising Alliance, the Network Advertising Initiative, and the European Interactive Digital Advertising Alliance (Europe only).
External Links
This website may contain links to other sites. Please be aware that we, Brown's Roofing & Exteriors, are not responsible for the privacy practices of other such sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
7. Storing Your Personal Information
We only keep your personal information for as long as is necessary for the purposes outlined in this Privacy Policy. If you send us an email or electronic communication (including via social media) that contains personal information, we may use that information to respond to your inquiry. Please note that electronic communications are not necessarily secure against interception.
8. Children's Privacy
Our website is not intentionally targeted at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please use this website only with the participation and supervision of a parent or guardian, and do not submit any personal information to us.
9. SMS Communications
By opting in to receive SMS messages from us, you agree to the following:
- Consent is not a condition of purchase.
- Message frequency varies. Message & data rates may apply.
- Reply STOP at any time to opt out of messages from us.
- Reply HELP for more information.
For help or information, please contact us at (780) 222-2092. If you reply STOP, you will receive no further messages. If this was an error, reply UNSTOP to continue receiving messages.
10. Opt-Out & Consent Withdrawal
You may withdraw your consent to our collection, use, or disclosure of your personal information at any time. You can opt out of promotional emails and newsletters by following the "Unsubscribe" instructions contained in each email. When you create an account or place an order, you will also have the opportunity to set or change your communication preferences.
If you wish to withdraw your consent or have questions about doing so, please contact our Privacy Officer.
11. Accountability
Although we use our best efforts to protect your privacy, if you have any concerns, please feel free to contact our Privacy Officer. We hope to resolve any issues you may have. If your concerns are not resolved, the Privacy Officer can provide information on making a formal request.
12. Changes to This Policy
This Privacy Policy is subject to change as Brown's Roofing & Exteriors continues to modify and improve our practices. We will post revisions clearly so you can always know what information we collect, how we use it, and when we disclose it. We suggest reviewing this policy each time you visit our website.
Contact Us
Phone: (780) 222-2092